DSI’s philosophy is that when we earn a contract, we commit to work as a team through implementation and on-going support. Our relationship is a partnership; each task undertaken is completed methodically, respecting project goals and deadlines. Our project management methodology provides a clear set of guidelines for communication through the implementation process. The proven strategies that we use, coupled with our commitment, has earned DSI the right to boast of our successes. DSI has identified the critical success factors for any project. They are:

DSI is committed to providing stellar support for all clients. We are available by phone, fax or via our support site.

Our office hours are 8:00 am – 7:00 pm EST, Monday – Friday. Our aim is to respond to each client’s request for assistance within two (2) hours. And, we strive to offer thorough and accurate responses for the DSI suite of software.

DSI uses a call management system to track each support incident. When a client submits a request for support, a call record is opened and assigned to one of DSI’s experienced support representatives. The call record contains specific data about the support incident and details about the nature of the call. DSI provides the client with a call record locator number in the event that a call back is required. The call management system also contains an answer book. It is a knowledgebase that contains confirmed resolutions for problems, questions and issues previously submitted.

Additional offerings from the DSI Support Department include: